Refund policy
We want you to love your purchase. If you encounter any sizing issues or receive a damaged item, we’ll be happy to assist you with a return or exchange.
Inspection Upon Delivery
Please check your items as soon as you receive them to ensure the correct size and condition. If you notice any sizing issues or damages, contact us within 7 days from the delivery date.
Eligibility for Returns and Exchanges
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Returns and exchanges are accepted only for sizing issues and damaged items within 7 days of delivery.
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Returned items must have all original tags attached and be placed in the original product bags.
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Items marked down by 30% or more are final sale and not eligible for return or exchange.
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Change of mind items will not be accepted once shipped. If your order has not yet been shipped, you may still request a change.
Shipping Costs
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For sizing exchanges, the return shipping fee will be shouldered by the customer.
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The delivery of the replacement item will be arranged by us, but the shipping fee will be shouldered by the customer.
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For damaged items, we offer free exchanges or refunds, and shipping costs will be covered by us.
Refunds Timeline
Once we receive and inspect your returned item, we will notify you via email to confirm that your return has been received and approved.
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Approved refunds will be processed within 5–10 business days.
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The refund will be issued through your original payment method.
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Please note that it may take additional time for your bank or payment provider to post the refund to your account.
How to Process a Return or Exchange
To start a return or exchange, please contact us at
hello@strivwear.com
Include your order number, name, and a short description of the issue (with photos if applicable). Our team will get back to you with the next steps.